In today’s tech-savvy environment, scams are increasingly sophisticated. When dealing with Sage software support, it’s crucial to know how to identify and dodge fraudulent activities. Here’s your guide to staying safe:

Pastedimage1693512717375v25 Bookmark Official Resources:  

  • Always use our official URL www.Sage.com/Resources to contact Sage.
  • Do not perform a browser search for Sage support phone numbers or other contact information.
  • Discover the Sage Expert Services available for our various Sage products.
 Pastedimage1693512725294v26 Beware of Impersonation Emails: 

  • Be cautious of emails, websites, and social media accounts that look official but aren’t.
  • Check for inconsistent branding like altered logos or brand colors.

Warning: To ensure important Sage alerts reach your inbox, add SageServices@custcommunications.sage.com and @communityhub.sage.com to your safe sender’s list. In most email programs, you can do this by marking a Sage email as ‘Not Spam’ or ‘Safe Sender.’

Pastedimage1693512734753v27 Avoiding Search Engine Traps: 

  • Familiarize yourself with Sage’s custom URLs such as www.SageU.com, and www.SageKB.com.
  • For legitimate resources, visit Sage.com and use the ‘Support’ option in the top menu. This will redirect you to your local ‘Sage Support Central’ page.
 Pastedimage1693512741822v28 Read the Fine Print and Verify Links: 

  • Examine disclaimers and look for domains that closely resemble the official ones.
  • Authentic Sage sites will always use domains like “sage.com.”
Pastedimage1693512747670v29 Trust Your Instincts and Beware of False Urgency: 

  • Scammers often create a sense of urgency to trick you. If it feels off, it likely is.
  • Sage will never pressure you into quick actions or request sensitive information over the phone.
Pastedimage1693512753848v30 Be Alert to Voice Scams: 

  • Always confirm the caller’s identity by reaching out to official Sage support numbers.
  • How do you know you’re speaking with Sage? We will always ask you to verify existing contact information on your Sage account. If you have an active business care plan or active subscription, we will never ask you for payment for assistance within our Scope of Support.
Pastedimage1693512758406v31 Report Suspicious Activity:

Pastedimage1693512763373v32 Stay informed:

  • Keep up to date on new scam methods through official resources and community forums.

By following these tips, you’ll ensure that you are communicating with the genuine Sage support team and protecting yourself against evolving scams.

Note: Content for this blog post was originally posted on Sage.com by Erzsi Institorisz, October 18, 2024.